Customer Service
Find answers to your questions or get in touch with our team
Frequently Asked Questions
Find quick answers to our most common questions
What sizes do you offer?
We offer sizes from newborn to 12 years old. Please refer to our size guide for detailed measurements.
How do I care for my items?
Each item comes with specific care instructions on the label. Generally, we recommend washing in cold water and laying flat to dry.
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping on all orders. You can select this option at checkout.
Shipping Information
Fast, reliable delivery options for your convenience
Delivery Times
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight: Next business day
Shipping Rates
- Free standard shipping on orders over $75
- Standard Shipping: $6.99
- Express Shipping: $12.99
- Overnight: $28.99
International Shipping
We ship to select international destinations. Shipping rates and delivery times vary by location. All international orders may be subject to customs fees.
Returns & Exchanges
Hassle-free returns with our 14-day satisfaction guarantee
Return Policy
We accept returns within 14 days of purchase. Items must be unworn, unwashed, and have all original tags attached.
How to Return
- Log into your account and go to Order History
- Select the items you wish to return
- Print the prepaid return label
- Pack items securely and attach the label
- Drop off at any authorized shipping location
Refund Information
Refunds are processed within 5-7 business days of receiving your return. The refund will be issued to your original payment method.
Contact Us
Our customer support team is here to help you
Email Support
Have questions about your order, need product information, or require assistance? Our dedicated support team is ready to help.
support@ricericebaby.shop
Quick Response
Within 24 hours
Professional Service
Expert assistance
Business hours: Monday - Friday, 9:00 AM - 6:00 PM EST